Fake emails and texts may seem to be sent by one of the seven agencies of the Danish Customs and Tax Administration (Skatteforvaltningen). We recommend that you only click on links in emails and texts when you are sure that the sender is legitimate. As the Customs and Tax Administration was divided into seven new agencies on 1 July 2018, we do not yet have relevant examples of fake emails and texts to show you. Instead, you will find examples of previous fake emails and texts on this page.

You should also be on guard when you get a phone call from someone claiming to be from the Customs and Tax Administration. Read more below.

Check purpose of email

Read carefully what the purpose of the email is. We will only write to you to give you information and options.

We would never ask for:

  • Your personal data
  • Your bank account or payment card details
  • An amount

If in doubt, never click on a link in an email. Delete suspicious looking emails.

Be careful with your card details

Do not state your payment card details in an email.

If you entered your card details by mistake we recommend that you contact your bank. You should also check that money is not withdrawn from your account without your approval.

The Danish Tax Agency automatically repays any overpaid tax to your NemKonto and you do not have to state your payment card details to get the refund.

Check sender of email

Most email programs will show you the sender email address when you click on the name of the sender. Here you will see the full email address of the sender of the email.
However, you can never be completely sure as the sender email address can easily be faked and therefore look like an official address from the Danish Customs and Tax Administration.

You should never click on links if you are unsure whether an email is from us. Instead, you should open up a browser, go to www.skat.dk and continue from there. You can write us a message and see your tax information on our website.

We have listed our various websites below.

Check that links are secure

To ensure that a link is secure, mouse over the link to see which website it links to. Only click the link if it links to one of the following website or email addresses:

Secure websites and emil addresses
Website address/domain Agency

www.skat.dk 

Guides and self-service solutions for all agencies

www.sktst.dk

Danish Tax Agency

www.toldst.dk

Danish Customs Agency

www.vurdst.dk

Danish Property Assessment Agency

www.gaeldst.dk

Danish Debt Collection Agency

www.motorst.dk

Danish Motor Vehicle Agency

www.ufst.dk

IT and Development Agency

www.adst.dk

Administration and Services Agency

You should never click on links if you are unsure whether an email is from us. Instead, you should open up a browser, go to www.skat.dk/english and continue from there. You can write us a message and see your tax information on our website.

Here are two examples of emails sent by the former SKAT showing what our real website addresses look like when you mouse over the links.

Example 1: Email from the Tax Agency (Skattestyrelsen)

What the email from the Tax Agency (Skattestyrelsen) looks like

Example 2: Email from the Tax Agency (Skattestyrelsen)

Hold musen hen over linket, så kommer der en boks frem, hvor du kan se, om der står skat.dk i adressen.

Identificer rigtige links ved at markere linket uden at klikke på det

Check purpose of text

Read carefully what the purpose of the text is. We only write to you to give you information and options.

We would never write an actual amount you either owe us or we owe you.
Likewise, we would never ask for your bank account or credit card details or ask you to state an amount.

If in doubt, never click on a link in a text. Delete suspicious looking texts.

Only click the link if it has one of the following website or email addresses:

Secure websites and email addresses
Website address/domain Agency

www.skat.dk 

Guides and self-service solutions for all agencies

www.sktst.dk

Danish Tax Agency

www.toldst.dk

Danish Customs Agency

www.vurdst.dk

Danish Property Assessment Agency

www.gaeldst.dk

Danish Debt Collection Agency

www.motorst.dk

Danish Motor Vehicle Agency

www.ufst.dk

IT and Development Agency

www.adst.dk

Administration and Services Agency

You should never click on links if you are unsure whether a text is from us. Instead, you should open up a browser, go to www.skat.dk/english and continue from there. You can write us a message and see your tax information on our website.

Be careful with your card details

Do not state your payment card details in a text.

If you entered your card details by mistake we recommend that you contact your bank. You should also check that no money is withdrawn from your bank account without your approval.

The Danish Tax Agency automatically repays any overpaid tax to your NemKonto and you do not have to state your payment card details to get the refund.

A number of taxpayers have received phone calls from people pretending to work for the Danish Customs and Tax Administration.

These people tell the taxpayer that he/she is entitled to a refund of overpaid tax. All the taxpayer has to do is to give the scam caller his/her bank account and NemID details in order to receive the refund. These calls are not made by an employee with the Tax Agency, but by criminals.

The criminals often make sure that the number they are calling from is very similar to that of the Danish Customs and Tax Administration. In this way, it looks like the taxpayer is receiveing a call from the Customs and Tax Administration, even though it is a call from a criminal.

The purpose is to trick the taxpayers into handing over information which is necessary to steal money from the taxpayer's bank accounts.

We always refund any overpaid tax to the taxpayers’ Nemkonto. If you receive a phone call from someone asking for information in order to refund overpaid tax to you, you can be sure it is a fake call. We do call taxpayers from time to time, but we never ask for account details or NemID information.

Please make sure that you never give anyone your bank account or NemID details.

A number of taxpayers and businesses have received different kinds of fake texts all appearing to be sent by one of our seven agencies. Below, you can see examples of some of these fake texts.

As not all fake texts look the same, these are just examples of how they could look. In other words, you may have received a fake text that looked different to the below examples.

How do you know that the text message is fake?

  • We never state amounts in text messages.
  • We do not use link abbreviations.
  • We only use official domain names.

A number of taxpayers and businesses have received different kinds of fake emails all appearing to be sent by one of our seven agencies. Below, you can see examples of some of these fake text messages.

As all fake emails do not look the same, these are just examples of how they could look. In other words, you may have received a fake email that looked different to the below examples.

Example of fake email from February 2020

Eksempel på en falsk mail fra februar 2020

 

How do you know that the email is fake?

  • We never state an amount.
  • It contains several grammatical and spelling errors. 

Example of fake email from November 2019

Falsk mail fra november 2019 med forklaring af, hvordan man kan se, at det er en falsk mail

How do you know that the email is fake?

  • We will never ask you to confirm the payment.
  • It contains several grammatical errors. A full stop followed by brackets.
  • The phone numbers are not for the Tax Agency or the Danish Customs and Tax Administration.

Example of fake email from August 2019

Eksempel på en falsk mail fra august 2019 - stavefejl, gamle logoer og andre tydelige fejl

Example of fake email from June 2019

Eksempel på falsk mail fra juni 2019 - tydelige fejl i grafikken, men brug af korrekt skat.dk-logo og footertekst. Der er også en række stavefejl i mailen.

Example of fake email from September 2018

Eksempel på falsk mail september 2018

Eksempel på falsk mail september 2018

Example of fake email from May 2018

Eksempel på falsk mail maj 2018

Most fake emails and texts try to make you click a link to a website where the sender wants you to enter personal details. You should never click on links if you are unsure whether an email or a text is from us. Instead, you should open up a browser, go to www.skat.dk/english and continue from there. You can write us a message and see your tax information on our website.

Read more in Danish about Safety on the Internet (borger.dk)

Read more in Danish about Safe use of phones and smart phones (borger.dk)