Fake emails may seem to be sent from one of the seven agencies of the Danish Customs and Tax Administration (Skatteforvaltningen). We recommend that you only click on links in emails when you are sure that the sender is legitimate. As the Customs and Tax Administration was divided into seven new agencies on 1 July 2018, we do not yet have relevant examples of fake emails to show you. Instead, you will find examples of previous fake emails on these pages.
You should also be on guard when you get a phone call from someone claiming to be from the Customs and Tax Administration. Read more below.
Check purpose of email
Read carefully what the purpose of the email is. We only write to you to give you information and options.
We would never ask for:
- your personal data
- your bank account or payment card details
- an amount to be stated
If in doubt, never click on a link in an email. Delete suspicious looking emails.
Be careful of your card details
Do not state your payment card details in an email.
If you entered your card details by mistake, we recommend that you contact your bank. You should also check that no money is withdrawn from your account without your approval.
The Danish Tax Agency automatically repays any overpaid tax to your NemKonto and you do not have to state your payment card details to get the refund.
Check that links are secure
To ensure that a link is secure, mouse over the link to see which website it links to. Only click the link if it links to one of the following Internet addresses:
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Internet address
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Agency
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www.skat.dk
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Danish Tax Agency (as well as guides and self-service solutions for the other agencies)
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toldst.dk
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Danish Customs Agency
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vurdst.dk
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Danish Property Assessment Agency
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gaeldst.dk
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Danish Debt Collection Agency
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motorst.dk
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Danish Motor Vehicle Agency
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ufst.dk
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IT and Development Agency of the Danish Ministry of Taxation
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adst.dk
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Administration and Services Agency of the Danish Ministry of Taxation
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See examples of fake emails received by taxpayers (Danish only).
A number of taxpayers have previously received phone calls from people pretending to be from the Customs and Tax Administration.
These people tell the taxpayers that they are entitled to overpaid tax. They are told to give the scam callers their bank account and NemID details in order to receive the refund. These calls are not from employees of the Customs and Tax Administration, but from criminals.
They try to trick taxpayers into handing over information they need to steal money from their bank accounts.
We always repay any overpaid tax to the taxpayers’ Nemkonto. If you receive a phone call from someone asking for information to pay you back any overpaid tax, you can be sure that it is a fake call. We do call taxpayers from time to time, but we never ask for account details or NemID information.
Never give anyone your bank account details or NemID information.
Please see our legal guide (in Danish) for further legal information.