Fake emails and texts may seem to be sent by one of the seven agencies of the Danish Customs and Tax Administration (Skatteforvaltningen). We recommend that you only click on links in emails and texts when you are sure that the sender is legitimate. As the Customs and Tax Administration was divided into seven new agencies on 1 July 2018, we do not yet have relevant examples of fake emails and texts to show you. Instead, you will find examples of previous fake emails and texts on this page.

You should also be on guard when you get a phone call from someone claiming to be from the Customs and Tax Administration. Read more below.

Check purpose of email

Read carefully what the purpose of the email is. We will only write to you to give you information and options.

We would never ask for:

  • Your personal data
  • Your bank account or payment card details
  • An amount

If in doubt, never click on a link in an email. Delete suspicious looking emails.

Be careful with your card details

Do not state your payment card details in an email.

If you entered your card details by mistake we recommend that you contact your bank. You should also check that money is not withdrawn from your account without your approval.

The Danish Tax Agency automatically repays any overpaid tax to your NemKonto and you do not have to state your payment card details to get the refund.

Check sender of email

Most email programs will show you the sender email address when you click on the name of the sender. Here you will see the full email address of the sender of the email.
However, you can never be completely sure as the sender email address can easily be faked and therefore look like an official address from the Danish Customs and Tax Administration.

You should never click on links if you are unsure whether an email is from us. Instead, you should open up a browser, go to www.skat.dk and continue from there. You can write us a message and see your tax information on our website.

We have listed our various websites below.

Check that links are secure

To ensure that a link is secure, mouse over the link to see which website it links to. Only click the link if it links to one of the following website or email addresses:

Website address/domain

Agency

www.skat.dk 

Guides and self-service solutions for all agencies

www.sktst.dk

Danish Tax Agency

www.toldst.dk

Danish Customs Agency

www.vurdst.dk

Danish Property Assessment Agency

www.gaeldst.dk

Danish Debt Collection Agency

www.motorst.dk

Danish Motor Vehicle Agency

www.ufst.dk

IT and Development Agency

www.adst.dk

Administration and Services Agency

You should never click on links if you are unsure whether an email is from us. Instead, you should open up a browser, go to www.skat.dk/english and continue from there. You can write us a message and see your tax information on our website.

Here are two examples of emails sent by the former SKAT showing what our real website addresses look like when you mouse over the links.

Example 1: Email from the former SKAT

 

Example 2: Email from the former SKAT 

 

Check purpose of text

Read carefully what the purpose of the text is. We only write to you to give you information and options.

We would never write an actual amount you either owe us or we owe you.
Likewise, we would never ask for your bank account or credit card details or ask you to state an amount.

If in doubt, never click on a link in a text. Delete suspicious looking texts.

Only click the link if it has one of the following website or email addresses:

Website address/domain

Agency

www.skat.dk 

Guides and self-service solutions for all agencies

www.sktst.dk

Danish Tax Agency

www.toldst.dk

Danish Customs Agency

www.vurdst.dk

Danish Property Assessment Agency

www.gaeldst.dk

Danish Debt Collection Agency

www.motorst.dk

Danish Motor Vehicle Agency

www.ufst.dk

IT and Development Agency

www.adst.dk

Administration and Services Agency

You should never click on links if you are unsure whether a text is from us. Instead, you should open up a browser, go to www.skat.dk/english and continue from there. You can write us a message and see your tax information on our website.

Be careful with your card details

Do not state your payment card details in a text.

If you entered your card details by mistake we recommend that you contact your bank. You should also check that no money is withdrawn from your bank account without your approval.

The Danish Tax Agency automatically repays any overpaid tax to your NemKonto and you do not have to state your payment card details to get the refund.

A number of taxpayers have received phone calls from people pretending to be from the Danish Tax Agency.

These people tell the taxpayers that they are owed overpaid tax. They are told to give the scam callers their bank account and NemID details in order to receive the refund. These calls are not from us, but from criminals.

They try to trick taxpayers into handing over information they need to steal money from their bank accounts.

We always repay any overpaid tax to the taxpayers’ Nemkonto. If you receive a phone call from someone asking for information to pay you back overpaid tax, you can be sure that it is a fake call. We do call taxpayers from time to time, but we never ask for account details or NemID information.

Never give anyone your bank account details or NemID information.

A number of taxpayers and businesses have received different kinds of fake texts all appearing to be sent by one of our seven agencies. Below, you can see examples of some of these fake texts.

As not all fake texts look the same, these are just examples of how they could look. In other words, you may have received a fake text that looked different to the below examples.

A number of taxpayers and businesses have received different kinds of fake emails all appearing to be sent by one of our seven agencies. Below, you can see examples of some of these fake text messages.

As all fake emails do not look the same, these are just examples of how they could look. In other words, you may have received a fake email that looked different to the below examples.

Example of fake email from September 2018

Example of fake email from May 2018

Example of fake email from February 2018

Most fake emails and texts try to make you click a link to a website where the sender wants you to enter personal details. You should never click on links if you are unsure whether an email or a text is from us. Instead, you should open up a browser, go to www.skat.dk/english and continue from there. You can write us a message and see your tax information on our website.

Read more in Danish about Safety on the Internet (borger.dk)

Read more in Danish about Safe use of phones and smart phones (borger.dk)