Personal data in the chat solution

If you have any questions about the processing of your data or want to exercise your rights, you are welcome to contact the Tax Agency:

• on tel. no. +45 72 22 18 18. You can find our opening hours at skat.dk/en-us/contact-us
• via our website at skat.dk/english
• by post: Skattestyrelsen, Nykøbingvej 76, Bygning 45, 4990 Sakskøbing, Denmark.

We process information about you in connection with your contact with us via the chat solution at skat.dk/en-us/individuals. Based on your message, we provide general guidance on reporting and paying taxes and duties.

Specific information about the use of anonymised information

We use the chat conversations in anonymised form to train the chat solution’s language comprehension and, to a lesser extent, to quality check our guidance on the chat. This means that in these contexts we do not use any personal information that you may have entered in the chat. You can read more about this under ‘Processing of information’ on Chat and security.

We only process the personal data for which we have a legal and professional processing purpose and which we deem necessary to support the tasks that we carry out in the exercise of the official authority vested in us. 

In connection with the specific task, we may, for example, process the following types of ordinary personal data about you:

• identification details such as name, address, civil registration number or CVR number;
• financial and business circumstances, including income and assets;
• family and housing circumstances.

When necessary to assist you with your inquiry, we can also look up your existing tax and duty details in our systems.

If you or your representative have sent us sensitive personal data via the chat solution, this will also be processed. Sensitive information may include information about your health or trade union membership in relation to tax deductions, or your religious beliefs in relation to church tax.

We process your personal data in accordance with Article 6(1)(e) of the General Data Protection Regulation (Databeskyttelsesforordningen) and your CPR number in accordance with section 11 of the Danish Data Protection Act (Databeskyttelsesloven).

If you or your representative submit sensitive personal data, this will be processed in accordance with Article 9(2)(f) of the General Data Protection Regulation. 

Special legislation

Our official tasks are generally defined in section 1 of the Danish Tax Administration Act (Skatteforvaltningsloven) which states, among other things, that we must administrate the legislation on taxes and duties. Our guidance is provided based on our duty to provide guidance under section 7 of the Danish Public Administration Act (Forvaltningsloven) in conjunction with our assigned official duties.

We disclose personal data to the following recipients and categories of recipients:

• other public authorities when we assess that the information is of significant importance to the tasks of another authority, or when we are obliged to do so. This can, for example, be to the police, the Danish Tax Appeals Agency (Skatteankestyrelsen), the department of the Danish Ministry of Taxation (Skatteministeriet), the courts, Udbetaling Danmark, the municipalities, foreign tax authorities and Statistics Denmark.

Some of our IT suppliers process your personal data on our behalf and according to our instructions.

Once the guidance regarding your inquiry has been completed, the information will be anonymised irrevocably, so that we no longer store your personal data from the inquiries.

In certain cases, we may transfer personal data to third countries in connection with double taxation and other international agreements. You can read about the basis for transfer etc. in the section Is data transferred to non-EU/EEA countries (third countries)? at skat.dk/en-us/security/privacy-policy/personal-data/general-information-about-processing-of-personal-data-by-the-tax-agency. You can also read more about the individual agreements in section C.F.9.2 of our Danish-language legal guide.

When we process personal data about you, you have the right to:

• have incorrect information corrected
• insight into our processing of your data, including a copy of your data. 

In some cases, you also have the right to:

• have the information erased or to restrict our processing of it
• object to our processing of your information.

If you wish to exercise your rights, please contact us. See under Do you need to contact us?

If you have general questions about data protection, you are welcome to contact our data protection officer (DPO).

You can contact our DPO in the following ways:

• Email: DPO@sktst.dk
  We recommend that you do not send your civil registration number or other confidential and sensitive personal data by unencrypted email to the DPO.
• Post: Skattestyrelsen, Attn: Databeskyttelsesrådgiveren, Skattestyrelsen, Hannemanns Allé 25, 2300 Copenhagen S, Denmark

It is possible to file a complaint with the Data Protection Agency if you are dissatisfied with the way in which we process your personal data. 

You can read more about how to complain to the Data Protection Agency at Datatilsynet.dk. 

More information about how the Tax Agency processes personal data can be found as a supplement to this text at General information about processing of personal data by the Tax Agency